How much does it cost to clean my home?
We provide a flat rate based on factors including the number of bedrooms/rooms, bathrooms, state of a home, size, the frequency of cleaning, and any add ons.
Can I request the same housekeepers each visit?
Every effort will be made to send the same cleaning lady each visit. However, due to illness, vacation or other circumstances beyond our control, we can’t guarantee that we will send the same cleaner each time.
Do you use green products or natural products?
Our cleaning team uses green and natural cleaning products which are both safe for you, your family and the environment.
Are you pet friendly?
Yes, we are animal lovers. Please leave your pet name and any instructions where your pet/s will be confined and if there are special instructions for your dog/s, cat/s or bird/s.
Do you have an option for house cleaning services every 3 weeks?
Our recurring scheduling is currently on a weekly, biweekly or monthly basis.
A 3-week reoccurrence creates conflicts in our scheduling. Unfortunately, the same person cannot be in two places at the same time.
Do I have to be home at the time of my cleaning?
No, you do not have to be at home when your cleaning lady arrives. If you are not going to be home, please provide us with instructions in advance for how we can access your house to complete the cleaning.
However, if we are unable to access your home when we arrive to do the cleaning, and cannot get ahold of you to find a solution quickly, you will be charged a cancellation fee.
Please give us 48 hours notice should you need to cancel your scheduled cleaning.
Will you hold on to my house keys?
We do not take our customers’ keys. We recommend you get a combination lock box or install a numeric deadbolt on your door or leave a garage code. Garage codes seem to be the most favourable option for both our clients and cleaners because they are easier to use.
What should I do before you arrive?
You are not required to do any preparation for your cleaning. However, by removing items off the floor such as toys, clothes, small tools or other items, you will receive better value for your money so your cleaner focuses on the job rather than tidying up.
Do I have to sign a contract or a service agreement?
Absolutely not! You never sign a contract with us. We strive to maintain our higher cleaning standards for each visit.
What do you not clean?
- Inside dishwashers, dryers and laundry machines
- Inside fireplaces, unfinished basements
- Decluttering and organizing
- Laundry services
- Removing or cleaning hazardous materials (This requires a trained professional service)
- High ceilings or high to reach surfaces higher than a 2-step ladder
- Clean or remove paint on windows, countertops, floors and doors
- Clean inside garages
What are your hours of operation?
We operate Monday to Friday from 7:30 am to 6:00 pm. While we do not offer weekends, evenings, or public holiday cleaning services on a regular basis, we may be able to arrange this on an occasional basis, when necessary.
What if I am not satisfied with my cleaning?
Your complete satisfaction is very important to us. That is why we offer a 24-hour guarantee. If for any reason you are not satisfied with your house cleaning, simply give us a call within 24 hours of your cleaning and we will return to rectify the situation at no cost.
Do you provide references?
We will gladly provide references from hundreds of our satisfied clients.
What about special requests or add-ons?
Yes we do. Just let us know so we can discuss ahead of time.
Can my pets be home during the cleaning?
Absolutely! We suggest that you leave some treats so your pet feels comfortable with us.